What are Vigilants' standard Helpdesk Hours?
Our helpdesk operates during standard business hours from 9 AM to 5 PM, Monday to Friday, excluding holidays. For clients seeking additional support, we offer inclusive plans that include enhanced services, with options for 24/7/365 support available.
Does Vigilant IT have support plans that include regular onsite IT support visits?
Yes, Vigilant IT offers comprehensive Manage Support plans that include regular IT support visits to ensure that businesses receive ongoing technical assistance and maintenance, tailored to your specific needs.
Does Vigilant IT support Mobile Devices like phones and tablets?
Absolutely, Vigilant IT supports mobile devices, recognizing the importance of connectivity across multiple devices and formats in today’s work environment. To receive unlimited support for mobile devices, just specify and include them in your service agreement.
Does Vigilant IT Support Proprietary Apps Like Quickbooks, etc?
Vigilant IT’s team of experienced technicians and engineers support many proprietary applications, and even custom databases and other programs your business needs.
